Productive stakeholder engagement

‘Consultation Extension’ engages hard-to-reach groups such as ethnic minorities, marginal groups, micro-businesses and those without representative bodies Typical uses: public consultations, ‘mapping’ exercises

Liaison and conflict resolution reduces tension between groups and individuals to establish more productive ways of working and acting together Typical uses: ‘sherpa-ing’ agreements

Training in stakeholder awareness and productive partnership building. This usually runs over half or full day courses and helps participants to analyse others’ perspectives, identify the real issues and find and develop common ground. Typical uses: induction training for liaison staff, senior executives, corporate responsibility

Managing stakeholder knowledge provides a methodology and tools for organisations that have multiple points of contact with shareholders and have difficulty in keeping track of the relationship and information Typical users: organisations with a complex web of stakeholders